çç operates around the clock and around the region. Choose the channel that fits — we route every message to the team best placed to answer, in English, 繁體中文, or 简体中文.
Direct channels
Email — Generalhello@trueindex.io
Partnerships, press, general enquiries.
Email — Supportsupport@trueindex.io
Account, deposits, withdrawals, and trading issues.
Email — Integrityintegrity@trueindex.io
Report manipulation, insider trading, or misconduct.
Telegram@trueindex
Live announcements and community chat.
WhatsApp+1 (415) 555-0186
Direct message the support desk.
WeChatTrueindexOfficial
Scan the official QR code inside WeChat to follow.
Follow us
YouTube@trueindex
Weekly Greater China market breakdowns.
Instagram@trueindex.io
Charts, headlines, market snapshots.
TikTok@trueindex
Short-form explainers in EN, 繁, 简.
X (Twitter)@trueindex_io
Real-time market moves and resolutions.
Response times
- Support email & WhatsApp: within 24 hours, usually much faster.
- Integrity reports: reviewed by a dedicated team, acknowledged within 48 hours.
- Press & partnerships: within 2 business days.
Handles marked above are the only official Trueindex accounts. We will never DM you first asking for funds, seed phrases, or private keys.